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Archive for the ‘Installation’ Category

SQL Server 2019 – Installation Error: An error occurred for a dependency of the feature causing the setup process for the feature to fail.

Posted by blakhani on November 8, 2019

After release of SQL Server 2019, one of our customer was trying to install SQL Server 2019 and encountered an error message. Since I was able to reproduce the issue in my lab, I contacted SSMS product group and they were kind enough to fix this issue very quickly. As of now, this is already called out in the release notes. The purpose of this blog is to show how to confirm if you are hitting the same issue. We would learn how to look at various log file and what are the error messages we need to look.

Issue Description:

Installation of SQL Server 2019 from removable media fails if SQL Server Management Studio 18.3 or earlier is installed. In my lab, I downloaded ISO from download center and mounted it. Here is the final screen shot showing installation failure.

When we click on the hyperlink on the screen, it opens up setup summary file which has this information about failed component. (Database Engine Services)

Detailed results:
Feature:                       Database Engine Services
Status:                        Failed
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.

Next step is to look at Detail.txt file for any hint about dependent feature. (Search for “at Microsoft” keyword)

Target package: "E:\1033_ENU_LP\x64\setup\x64\sqlncli.msi"
InstallPackage: MsiInstallProduct returned the result code 1602.
No retry-able MSI return code detected.
ExecuteActionWithRetryHelper.Failed actionToExecute is ‘Install_sqlncli_Cpu64_Action’, stack trace    at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.<>c__DisplayClass2_0.<ExecuteActionWithRetryHelper>b__0()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(ActionWorker workerDelegate)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionWithRetryHelper(WorkflowObject metaDb, ActionKey action, ActionMetadata actionMetadata, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.InvokeAction(WorkflowObject metabase, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.PendingActions.InvokeActions(WorkflowObject metaDb, TextWriter loggingStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionEngine.RunActionQueue()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.<>c__DisplayClass2_0.<ExecuteActionWithRetryHelper>b__0()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(ActionWorker workerDelegate)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionWithRetryHelper(WorkflowObject metaDb, ActionKey action, ActionMetadata actionMetadata, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.InvokeAction(WorkflowObject metabase, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.PendingActions.InvokeActions(WorkflowObject metaDb, TextWriter loggingStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionEngine.RunActionQueue()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.Workflow.RunWorkflow(WorkflowObject workflowObject, HandleInternalException exceptionHandler)
   at Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId, TextWriter errorStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.<>c__DisplayClass2_0.<ExecuteActionWithRetryHelper>b__0()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(ActionWorker workerDelegate)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionWithRetryHelper(WorkflowObject metaDb, ActionKey action, ActionMetadata actionMetadata, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.InvokeAction(WorkflowObject metabase, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.PendingActions.InvokeActions(WorkflowObject metaDb, TextWriter loggingStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionEngine.RunActionQueue()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.Workflow.RunWorkflow(WorkflowObject workflowObject, HandleInternalException exceptionHandler)
   at Microsoft.SqlServer.Chainer.Infrastructure.Action.Execute(String actionId, TextWriter errorStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.<>c__DisplayClass2_0.<ExecuteActionWithRetryHelper>b__0()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionHelper(ActionWorker workerDelegate)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.ExecuteActionWithRetryHelper(WorkflowObject metaDb, ActionKey action, ActionMetadata actionMetadata, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionInvocation.InvokeAction(WorkflowObject metabase, TextWriter statusStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.PendingActions.InvokeActions(WorkflowObject metaDb, TextWriter loggingStream)
   at Microsoft.SqlServer.Setup.Chainer.Workflow.ActionEngine.RunActionQueue()
   at Microsoft.SqlServer.Setup.Chainer.Workflow.Workflow.RunWorkflow(WorkflowObject workflowObject, HandleInternalException exceptionHandler)
   at Microsoft.SqlServer.Chainer.Setup.Setup.RunRequestedWorkflow()
   at Microsoft.SqlServer.Chainer.Setup.Setup.Run(String[] args)
   at Microsoft.SqlServer.Chainer.Setup.Setup.Start(String[] args)
   at Microsoft.SqlServer.Chainer.Setup.Setup.Main()
Error: Action "Install_sqlncli_Cpu64_Action" failed during execution.
Completed Action: Install_sqlncli_Cpu64_Action, returned False

…Trimmed lines…

MSI (s) (5C:3C) [06:42:01:134]: Note: 1: 1729
MSI (s) (5C:3C) [06:42:01:134]: Product: Microsoft SQL Server 2012 Native Client — Configuration failed.

MSI (s) (5C:3C) [06:42:01:134]: Windows Installer reconfigured the product. Product Name: Microsoft SQL Server 2012 Native Client. Product Version: 11.4.7462.6. Product Language: 1033. Manufacturer: Microsoft Corporation. Reconfiguration success or error status: 1602.

From here we can see that issue is during installation of SQLNCLI (SQL Server Native Client) and error code is 1602. The log file associate is sqlncli_Cpu64_1

MSI (s) (5C:3C) [06:42:01:009]: Note: 1: 2203 2: E:\sqlncli.msi 3: -2147287038
MSI (s) (5C:3C) [06:42:01:009]: Source is incorrect. Unable to open or validate MSI package E:\sqlncli.msi.
MSI (s) (5C:3C) [06:42:01:009]: Note: 1: 2203 2: E:\sqlncli.msi 3: -2147287038
MSI (s) (5C:3C) [06:42:01:009]: Source is incorrect. Unable to open or validate MSI package E:\sqlncli.msi.
Please insert the disk:
MSI (s) (5C:3C) [06:42:01:025]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (5C:3C) [06:42:01:025]: User policy value ‘DisableRollback’ is 0
MSI (s) (5C:3C) [06:42:01:025]: Machine policy value ‘DisableRollback’ is 0
Action ended 6:42:01: InstallFinalize. Return value 2.
MSI (s) (5C:3C) [06:42:01:025]: Note: 1: 2318 2:

There we can see an interesting error : “Please insert the disk”.

If we check control panel, I already have SQL Server Native Client and mind you, this was installed when I installed SSMS 18.1.

Solution:

By now you would have understood the reason of the blog. If you are seeing messages in various logs, which are shown above, then you can conclude that you are hitting the issue due to preinstalled SSMS. Here is the screenshot from the release notes.

https://docs.microsoft.com/en-us/sql/sql-server/sql-server-version-15-release-notes

Here are my additional notes.

We have seen this issue earlier when we have SSMS 18.3 already installed and SQL 2019 setup is invoked from ISO mounted as drive. It was combination of few situations.

SSMS 18.3 already installed AND
SQL Server 2019 Setup was running from a mounted ISO.

We have below workarounds:

On existing machines, where SSMS 18.3 or lower is already installed.

Uninstall SQL Server 2012 Native Client which got installed with SSMS. Then install SQL Server 2019. OR
Instead of running setup from mounted ISO, copy the content of media to a local drive or a network share and start setup.exe from those locations.

On new machines, where SSMS is NOT installed.

First install SQL Server 2019 and then install SSMS 18.3 OR
Install version of SSMS greater than 18.3.1 and then install SQL Server 2019

I hope this blog would help someone find solution without contacting Microsoft Product Support team. Please comment and let me know.

Cheers,

Balmukund Lakhani

Twitter @blakhani

Posted in Database Engine Services, Installation, SQL Server 2019 | Tagged: Installation Error, SQL Server 2019 | Leave a Comment »

Solution – Unable to install SQL Server 2008 on Windows Server 2012 Server – Error – The service did not respond to the start or control request in a timely fashion

Posted by blakhani on June 10, 2015

Recently I was trying to do some test with old version of SQL and ran into interesting issue. I ran the setup of SQL Server 2008 RTM on Windows Server 2012. It failed with error

The service did not respond to the start or control request in a timely fashion

The error means that SQL Setup was unable to start the SQL Server service in middle of the installation. I had no choice but to cancel the installation. Here are the messages logged in various setup logs. here is the snip from Summary.txt

Overall summary:

Final result:                  SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server Setup.

Exit code (Decimal):           -595541211

Exit facility code:            1152

Exit error code:               49957

Exit message:                  SQL Server installation failed. To continue, investigate the reason for the failure, correct the problem, uninstall SQL Server, and then rerun SQL Server Setup.

Start time:                    2015-05-08 21:26:19

End time:                    2015-05-08 21:37:05

Requested action:              Install

Log with failure:              C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150508_212400\Detail.txt

…

…

Detailed results:

Feature:                       Database Engine Services

Status:                        Failed: see logs for details

MSI status:                    Passed

Configuration status:          Failed: see details below

Configuration error code:      0xDC80C325

Configuration error description: The service did not respond to the start or control request in a timely fashion.

Configuration log:             C:\Program Files\Microsoft SQL Server\100\Setup Bootstrap\Log\20150508_212400\Detail.txt

I love the error message in summary as it tells me what exactly need to be done. Investigate, correct the cause, uninstall SQL and re-run setup. Perfect! So let’s investigate. Detail.txt had nothing interesting than telling that I am not able to start SQL Service. Since SQL service was present after cancelling the setup, I tried to start manually but it was same error via services.msc. So I tried to start SQL Server executable via command prompt by running sqlserver.exe –c –sMSQLSERVER command and it gave me below popup message.

Problem signature:

Problem Event Name:         BEX64

Application Name:           sqlservr.exe

Application Version:        2009.100.1600.1

Application Timestamp:      4bb6b40b

Fault Module Name:          StackHash_120f

Fault Module Version:       0.0.0.0

Fault Module Timestamp:     00000000

Exception Offset:           PCH_EF_FROM_ntdll+0x000000000009177A

Exception Code:             c0000005

Exception Data:             0000000000000008

OS Version:                 6.3.9600.2.0.0.272.7

Locale ID:         1033

Additional Information 1:         120f

Additional Information 2:         120feecb532e5330843bb85768dc5d8d

Additional Information 3:         86ef

Additional Information 4:         86ef44a294d70f6087e5d1fcc74465eb

Read our privacy statement online:

http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

C:\Windows\system32\en-US\erofflps.txt

The code highlighted above is Access Violation hex code. I did some more search and found below KB

https://support.microsoft.com/en-us/kb/2681562 (How to use SQL Server in Windows 8, Windows 8.1, Windows Server 2012, and Windows Server 2012 R2)

So, now I know that my issue is that RTM version of SQL Server 2008 is not supported on Windows Server 2012 and I have to do slipstreaming of media so that SP2 is installed along with RTM.

I Slipstreamed media using Peter’s blog http://blogs.msdn.com/b/petersad/archive/2011/07/13/how-to-slipstream-sql-server-2008-r2-and-a-sql-server-2008-r2-service-pack-1-sp1.aspx

After making media ready, I uninstalled SQL, restarted machine and used the slipstream media. This time I was able to install SQL without any error.

Hope this helps.

Cheers,

Balmukund Lakhani

Twitter @blakhani

Posted in Installation, Setup, SQL Server, SQL Server 2008 | Tagged: SQL 2008, The service did not respond to the start or control request in a timely fashion, Windows 2012 | 4 Comments »

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